Refund Policy
At Experts Wiz, we strive to provide top-notch IT support services to our valued customers. We understand that circumstances may arise where you may need to request a refund for the services rendered. Please review our refund policy outlined below:
- Eligibility for Refund
- Refunds are only applicable to service charges and do not include any hardware or software purchases.
- To be eligible for a refund, you must submit a refund request within 15 days from the date of service completion.
- Refunds will only be considered for services that were not satisfactorily rendered or if there was an error on our part.
- Exclusions
- Refunds will not be issued for services that have been successfully completed and meet the standards of our service agreement.
- No refunds will be provided for any third-party products or services purchased through our platform. Refunds for such purchases are subject to the policies of the respective vendors.
- How to Request a Refund
- To initiate a refund request, please contact our customer support team at support@expertswiz.com.
- Provide your order number, along with detailed reasons for the refund request.
- Our team will review your request and respond within 15 business days.
- Refund Process
- Once your refund request is approved, the refund will be issued using the original method of payment.
- Please allow 20-30 days for the refund to reflect in your account, depending on your payment provider’s processing times.
- Dispute Resolution
- If you disagree with the outcome of your refund request, you may escalate the issue to our management team for further review.
- Our management team will conduct a thorough investigation and provide a final decision within 25-30 days.
- Modifications to the Refund Policy
- Experts Wiz reserves the right to modify or update this refund policy at any time without prior notice.
- Any changes to the refund policy will be effective immediately upon posting on our website.
Contact Us: If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team at support@expertswiz.com.
By availing of our services, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this refund policy.