Refund Policy

At Experts Wiz, we strive to provide top-notch IT support services to our valued customers. We understand that circumstances may arise where you may need to request a refund for the services rendered. Please review our refund policy outlined below:

1. Eligibility for Refund

• Refunds are only applicable to service charges and do not include any hardware or software purchases.
• To be eligible for a refund, you must submit a refund request within 15 days from the date of service completion.
• Refunds will only be considered for services that were not satisfactorily rendered or if there was an error on our part.

2. Exclusions

• Refunds will not be issued for services that have been successfully completed and meet the standards of our service agreement.
• No refunds will be provided for any third-party products or services purchased through our platform. Refunds for such purchases are subject to the policies of the respective vendors.

3. How to Request a Refund

• To initiate a refund request, please contact our customer support team at support@expertswiz.com.
• Provide your order number, along with detailed reasons for the refund request.
• Our team will review your request and respond within 15 business days.

4. Refund Process

• Once your refund request is approved, the refund will be issued using the original method of payment.
• Please allow 20-30 days for the refund to reflect in your account, depending on your payment provider’s processing times.

5. Dispute Resolution

• If you disagree with the outcome of your refund request, you may escalate the issue to our management team for further review.
• Our management team will conduct a thorough investigation and provide a final decision within 25-30 days.

6. Modifications to the Refund Policy

• Experts Wiz reserves the right to modify or update this refund policy at any time without prior notice.
• Any changes to the refund policy will be effective immediately upon posting on our website.

Contact Us: If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team at support@expertswiz.com.

By availing of our services, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this refund policy.